Terms and Conditions
1. Introduction
Welcome to the website of ALTechnologies LTD (“we”, “us”, “our”). These Terms and Conditions govern the sale and supply of our custom lithium battery packs and related products. By placing an order through our website or directly with us, you agree to be bound by these Terms and Conditions.
We are a company registered in the United Kingdom:
ALTechnologies LTD
United Kingdom
📧 Email: info@altbatteries.co.uk
2. Products
- We specialise in the design and manufacture custom-made lithium battery packs (built to customer specifications)
- We supply also standard products available from our range.
- Custom-made products are designed to order and therefore may vary from project to project.
- Many of our products are built to customer specifications and are therefore unique.
- Standard products are manufactured in accordance with published specifications.
- Due to the hazardous nature of lithium batteries, all products must be used, stored, charged, and transported strictly in accordance with the safety instructions provided.
3. Orders and Acceptance
- All orders are subject to acceptance by us.
- Once accepted, we will provide an estimated lead time for manufacture and delivery.
- Because our products are made to order, we may require full or partial payment before commencing production.
4. Pricing and Payment
- All prices are stated in GBP (£) and include UK VAT where applicable.
- We reserve the right to adjust prices prior to order acceptance in case of material or component cost changes.
- Payment must be made in full by the methods we specify before shipment, unless otherwise agreed in writing.
5. Delivery
- Delivery times are estimates only. While we make every effort to meet agreed timelines, we are not liable for delays outside our reasonable control.
- Risk of loss or damage passes to you upon delivery. Ownership passes once full payment is received.
6. Returns and Cancellations
- Custom-made / bespoke products: Under the Consumer Contracts Regulations 2013, you do not have the right to cancel or return bespoke or custom-manufactured items unless they are defective.
- Non-custom products (if offered) may be returned within 14 days of receipt in their original condition, at your own cost, in accordance with UK distance selling regulations.
- If a product is defective, please contact us immediately at info@altbatteries.co.uk for assistance.
7. Warranty
- All products are supplied with a 12-month warranty covering manufacturing defects in materials or workmanship.
- The warranty does not cover damage caused by:
- Improper charging, handling, storage, or transportation.
- Use of incorrect chargers, overcharging, or over-discharging.
- Physical damage, tampering, or modification.
- Normal wear and tear, including reduction in battery capacity over time.
- This Warranty is in addition to your statutory rights under UK law.
(For full details, please refer to our Warranty Policy.)
8. Safety and Use
- Lithium batteries are classified as Dangerous Goods and require careful handling.
- You must strictly follow the charging, storing, and handling guidelines provided with your battery pack.
- We accept no liability for damage, injury, or loss resulting from misuse, negligence, or failure to follow safety instructions.
9. Limitation of Liability
- To the maximum extent permitted by law, we are not liable for:
- Indirect, incidental, or consequential damages.
- Losses caused by improper use, storage, charging, or handling.
- Business interruption, loss of profits, or data loss.
- Our total liability is limited to the purchase price of the product supplied.
10. Intellectual Property
All designs, specifications, technical documentation, and website content remain the property of ALTechnologies LTD and may not be copied, reproduced, or distributed without prior written consent.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact:
📧 info@altbatteries.co.uk
ALTechnologies LTD – United Kingdom
ALTechnologies Policy Statement
By checking the acceptance box, the customer agrees to the following terms and conditions regarding the use of ALTechnologies lithium batteries and/or chargers:
Acceptance of Risk
1. The customer acknowledges that they have read and understood the safety guidelines provided for the use, transport and charging of lithium batteries.
2. The customer accepts all risks associated with the use of ALTechnologies supplied lithium batteries and chargers, including but not limited to damage to property, personal injury, and loss of data.
No Liability
ALTechnologies shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the improper use of their lithium batteries or chargers.
This includes, but is not limited to, damages caused by improper usage, unauthorized modifications, failure to follow safety guidelines, or use with incompatible devices.
Customer Responsibility
It is the customer’s responsibility to ensure that batteries and chargers are used in accordance with the provided safety guidelines. You must always transport and charge in lipo fireproof safety bags that can be supplied with most of our items.
The customer agrees to perform regular inspections and maintenance of the batteries and chargers to prevent potential hazard.
General instructions for :
Charging, storing and handling lithium batteries
Very important!
Please treat these batteries very careful, as they are classified as “Dangerous Goods”.
If the Lithium batteries fail to operate safely or are damaged, they may present a fire and/or explosion hazard.
Read the battery label and do not remove it. Keep this documentation for later reference.
Transporting Lithium Batteries
· Ensure that lithium batteries are individually packaged in fully enclosed inner packaging such as plastic bubble wrap or foam pads to provide protection for each battery.
- Shield and protect lithium batteries to prevent short circuits or contact with conductive materials within the packaging that could cause short circuits.
- Place the battery in a sturdy outer container, disconnected from any device.
- In the transportation process, pay attention to avoid squeezing, collision, falling, etc., to avoid battery damage.
· Transport the lithium battery in a fireproof bag and store in a safe area, away from flammable materials, sharp objects or heat sources.
Charging Lithium Batteries
Lithium ion (Li-ion) batteries offer an excellent level of performance. To gain the best from them, they must be charged correctly.
Charging the battery must be done in a lithium fireproof bag, in a safe area, away from flammable materials.
Do not keep charger connected once the battery has been fully charged.
Do not charge overnight or unsupervised.
Always use a good quality lithium-ion battery charger compatible with your Li-ion battery pack. Never try with a lead-acid or any other type of charger.
Read the battery label and set the charger to the correct current (Amps) and voltage (V). Set the “Cut-off time” and “Cut-off capacity” charger functions accordingly, if available.
If Li-ion battery charging is not undertaken in the proper manner, the battery operation can be impaired and they can even be destroyed - extra care must be taken.
It is important to note that trickle charging is not acceptable for lithium batteries.
Li-ion cannot absorb overcharge. When fully charged, the charge current must be cut off. A continuous trickle charge would cause plating of metallic lithium and compromise safety. To minimize the stress, keep the lithium-ion battery at the peak cut-off voltage as short as possible.
Do not connect the battery directly to a wall socket, car cigarette lighter socket or solar panel without the right battery controller.
Over-discharged lithium batteries cannot be recovered, they are permanently damaged, and is not covered by the warranty.
Charging Lithium Batteries in parallel
Only charge in parallel batteries of the same type, chemistry, voltage and capacity.
Voltage tolerance: before connecting lithium battery packs in parallel, make sure that each battery pack has maximum 0.2V difference from the other.
ex: if one battery pack is 7.4V the second one can be between 7.2V and 7.6V.
Reason: The battery pack with higher voltage will discharge into the one with lower voltage causing both packs to heat up. The higher the voltage difference the higher the current (amps) will flow from one battery into the other, until they are equally balanced.
Use a multimeter or a voltage indicator to make sure battery packs are in the safe voltage range.
Connecting multiple batteries in parallel: ensure that you connect the positive terminal (+) from the first battery to the positive terminal (+) of the second battery. Then, in the same way, connect the negative terminal (-) from the first battery to the negative terminal (-) if the second battery.
Dangerous level:
- voltage difference when connecting battery packs in parallel is over 2V.
ex: when one battery pack is completely discharged and the other is fully charged,
risk of leakage, overheating and possible fire.
Do not mix lithium batteries unless they are same brand, same capacity , same voltage.
Do not mix old lithium batteries with new batteries – the older one might have lost some of its capacity over time. The new one will perform same as the old battery or worse.
Do not charge lithium batteries in parallel with other types of batteries, ex: Lead acid, NiMH, NiCD, etc.
Storing Lithium Batteries
· Disconnect the battery from any device.
· Charge or discharge the battery to the Nominal voltage (see battery label), if necessary use a multimeter to check the voltage.
· Store or charge the batteries in a fireproof bag/container in a safe area, away from flammable materials or heat sources.
· We recommend that the batteries be charged about once per year to prevent over-discharge.
· They should be stored away from direct sunlight, moisture/damp, water or other liquids.
· Batteries should be placed in such way that won't be bumped, knocked over or otherwise damaged.
Short-term storage: Store the battery in a dry place with no corrosive gases and a wet/moist environment, with temperature between 15℃ - 25℃, higher or lower temperature will cause the metal parts of the battery to rust or the battery to leak.
Long-term storage: As long-term storage will cause the battery to accelerate the self-discharge rate, the ambient temperature should preferably be between 10℃ 25℃, in addition, it is recommended to do a charge/discharge cycle every 3 months to maintain its activity and recovery performance.
If the battery has been physically damaged, it heats up, shows signs of discoloration, deformation, it leaks or emits a peculiar smell, immediately move it away from any flammable materials, preferably in open space and stop using it. As soon as possible take the battery to the local recycling centre that accepts lithium batteries. Do not reuse it.